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Customer Feedback for Your Plumbing Company

November 14th, 2014 by gtowsley Leave a reply »

 

customer feedback

Meme Collection, http://memecollection.net/im-listening/, 11/14/2014

Customer feedback is an important part of owning a plumbing company. When it comes to connecting with your customers your opinion of how you are doing what your customers think may be completely different. Being in the dark about what your customers think about your business can really harm you in the long run, that is why it is so important to seek out customer feedback. Customer feedback will help give you an accurate account of how you are doing as a business and help give you some insight on what your strengths and weaknesses are.

 

  • Soliciting customer feedback will help you see what it is like to be one of your customers. When you can walk in your customers shoes you will get a better idea about what makes them tick. This will help you better serve them and improve your business. Its always best to treat your customers the way you want to be treated. How will you know what their experience is if you don’t ask for customer feedback?

 

  • When you are asking for customer feedback make sure you make the process easy and simple, remember they are doing you a favor by leaving customer feedback so make the process easy for them. Provide
    customer feedback

    Local directory sites like Yelp! are an excellent place for customer feedback

    them with a questionnaire once you have completed a job or simply ask them to review your plumbing company online at one of your local directory profile like Yelp! or Google Local. Online reviews not only help give you insight into your customers wants and needs but also help improve your plumbing marketing.

 

  • Its important to remain unbiased when it comes to receiving customer feedback. You may or may not like what you hear. Positive or negative you have to take the good in with the back and really try to learn from your customer feedback. While the truth may sting a little take this opportunity to work on your business to improve your customers experience.

 

Customer feedback helps give your plumbing company credibility. To demonstrate that you take your customer feedback very seriously display your testimonials or reviews on your website. This lets your customers know that you value what they have to say. It also looks good to new potential customers.

 

When you own a plumbing company it is important to be able to measure the quality of service you provide. Customer feedback is simply one way of doing so. To learn more about customer feedback please visit our website at www.growplumbing.com.

 

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