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How to Handle A Bad Review of Your Plumbing Company

February 3rd, 2015 by gtowsley Leave a reply »

 

Hey it happens, sometimes you simply can’t avoid a bad review of your plumbing company. You can try to do everything in your power to make sure that your customers have the best possible experience, but sometimes things are simply out of our hands. The most important thing when you get a bad review of your plumbing company is how you react. Here are a few things to remember when you get a bad review of your plumbing company.

 

React! A bad review of your plumbing company isn’t going to go away on its own. So ignoring it is not the answer. Studies show that customers are more inclined to post a negative review than a review singing your praises. Studies also show that potential customers are highly influenced by what others are saying about your plumbing company, and that negative reviews make a lasting impression. So it is important to be proactive about reviews that don’t necessarily highlight your strengths. When you get a bad review of your plumbing company address it! Don’t just hide your head in the sand thinking it will go away on its own.

 bad review of your plumbing company

Contemplate! Take some time to let things sink in! Do not respond to a bad review of your plumbing company with guns blazing! You are more likely to be defensive, and this simply is not the answer when addressing a bad review of your plumbing company. Being defensive will not help you solve the problem and could lead to confrontation, which doesn’t complement your plumbing company. Give yourself sometime to consider the bad review about your plumbing company. This way you may be able to further investigate what went wrong and get to the root of the problem.

 bad review of your plumbing company

Empathize! A little empathy goes a long way. Try to empathize with your customer who wrote a bad review about your plumbing company. Put yourself in their shoes. The ability to see things from their perspective will help you better solve the problem at hand.

 

Often times the greatness of a company isn’t measured by all the customer experiences that go right but how the company handles situations that don’t go right. A customer may have had a horrible first experience but you still have the opportunity to turn them into a repeat customer based on how you handle the situation. In addition a bad review of your plumbing company is a good place to see what you can do better. If there is a common trend then that tells you that you need a little work in that area. Self reflection is an important part of owning a plumbing company, after all how can we better serve our customers without working on our areas of weakness?

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