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8 Tips for Building Trust and Credibility With Your Customers

November 28th, 2016 by gtowsley Leave a reply »

 

Building trust and credibility with your customers should be at the top of your priorities when it comes to growing business. You’d be surprised just how far a little trust and credibility can go. In terms of growing your business your reputation

building trust and credibility with your customers

Lifehacker, https://goo.gl/CM1Tnv, 11/28/2016

and how customers see your brand is crucial. Customers are less likely to do business with a company that they don’t trust. So how do you build trust and credibility with your customers?

 

#1 Put an Emphasis on Customer Service

Excellent customer service is crucial when it comes to building trust and credibility with your customers. In this country, consumers put a lot of stock in customer service. Even if something goes wrong with the service provided, a company can often redeem itself by providing excellent customer service. Its one of the #1 reasons why a customers will become loyal repeat customers.

 

#2 Testimonials

building trust and credibility with your customers

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Testimonials from satisfied customers work really well for building trust and credibility with your customers. You can display some of your favorites testimonials right on your website or landing page. Seeing what others have to say about your business really helps solidify your credibility.

 

#3 Promote Reviews on Local Directory Sites

Local directory sites like Yelp and Google Local are excellent platforms to drive traffic to your website and help you build trust and credibility with your customers. Similar to testimonials, although you have less control over what it displayed. The raw truth about how customers feel about your business can actually help you provide better service to your customers, which in turn can help build trust and credibility. Of course not all reviews are going to be favorable, so you must be prepared for that. How you handle negative reviews is just another part of providing excellent customer service and building trust and credibility with your customers.

 

# 4 Listen

The art of listening to your customers is another way you can build trust and credibility with your customers. Listening is sometimes a hard skill to master, especially with all of the distractions in today’s fast moving technological society.

building trust and credibility with your customers

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Which is why listening is so important when it comes to building trust and credibility with your customers. By listening to your customers, by really listening to your customers, they will tell you a lot. Their concerns, what they want, how they feel etc.. all of these points are extremely important when it comes to providing excellent customer service. Customers like to feel important, and the feeling of being heard and properly understood goes a long way.

 

#5 Empathy and Compassion

Empathy and compassion goes along with listening. A genuine care for the comfort of your customer is of the utmost importance when it comes to building trust and credibility with your customers. Customers like to feel like you have their best interests at heart. Demonstrate to your customers that your truly care for their well being.

 

#6 Keep Your Promises

Keeping your promises to your customers is another important part about building trust and credibility with your customers. Don’t make promises you can keep. While we can’t always plan for everything, its important to keep your word to your customers. You’ve heard of the saying “under promise and over deliver”? This needs to be your motto. Going above and beyond to not only make your customers happy but also keep your promises.

#7 Be Upfront

Part of building trust and credibility with your customers is being upfront and honest. Clear communication is extremely important when conducting business. While you may not always get to be the bearer of good news, you can avoid a negative situation by simply being honest and upfront.

 

#8 Be Available

When building trust and credibility with your customers its important to be available to them. Now days you can be available to your customers in more ways than one. Social media, your website, local directories, and your phone are all ways you can be available to your customers. Connect with them and engage with them. When they have a question respond to them. Knowing that they can depend on you is an important part of building trust and credibility with your customers.

 

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