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Get Your Customers to Leave More Online Reviews for Your Business

November 2nd, 2017 by gtowsley Leave a reply »

Marketers and business owners alike, know the importance of good online reviews. Online reviews help increase brand awareness, help with search ranking, help reach new customers, and provide opportunities for you to make your business better. Online reviews mean you will have to learn how to take the good in with the bad, however the good far outweighs the bad. Good customer service and online reputation monitoring can help you navigate any reviews that are less than favorable. Here are some tips to help you get your customers to leave more online reviews for your business.

 

Claim Your Listings

The first thing you will want to do on your quest for more online reviews is to make sure you claim your profiles. Go the most popular sites like Google, Yelp, Bing, and Yahoo for example and claim those profiles. This way you can make sure get your customers to leave more online reviewsall of the business information is accurate about your business and monitor your reviews.

 

Make it Easy for Them

One of the best ways to get your customers to leave more online reviews for your business is to make it as easy as possible for them. Send a follow up email with links to your profiles, or send a text follow up text with a link. The easier you make the process, the more likely your customers will leave more online reviews for your business.

 

Timing is Important

You want to make sure you are soliciting reviews at the right time. Ask too soon, and your customers might not have an opinion yet because the job is too new, as too late and they might not remember. Find a middle ground. You don’t want to come off as desperate or pushy either.

 

Offer Incentives

get more customers to leave online reviewsWhile paying for reviews isn’t such a good idea, you can offer incentives. Perhaps a reward program or a free gift. This places a value on your customers opinion, and they are more likely to cooperate when they feel like they are getting something out of the deal. Remember you want genuine and authentic reviews.

 

Monitor and Respond to Reviews

It can be time consuming to respond to every review, however it can be a very rewarding practice. You don’t have to write a long dissertation, a simple “thanks for the review” will work. This demonstrates that you are active and proactive about your customer service. In addition, monitoring your reviews is the best way to stay on top of negative reviews.

Reviews are an important part of your online marketing strategy. They help influence new customers decisions to do business with you, and also help with your visibility. As Google moves forward with Google Home Services, there will be more of an emphasis on online reviews for your business. Get a head of the game now and be proactive when it comes to online reviews. For more information on Google Home Services and how to get your customer to leave more online reviews for your business, contact Grow Plumbing today!

Internet Marketing

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