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Posts Tagged ‘owning a plumbing company’

7 Plumbing Apps Every Plumbing Company Needs

May 29th, 2019

A lot goes into owning a plumbing business. Scheduling appointments, invoicing, paying bills, managing time, and marketing to name a few. Advances in technology have made running your business a lot easier. Now many of the programs you use everyday to run your business are available on your smartphone, allowing you to run your business from virtually anywhere. Here are 7 plumbing apps every plumbing company needs to run their business while on the go.

 

Service Titan

Service Titan is one of the most robust plumbing apps out there. Designed with home service businesses in mind like plumbers, hvac companies, and electricians. You can single handedly run your entire business from Service Titan. From dispatching, scheduling service calls, marketing, and reporting, Service Titan offers it all. They also integrate with Quickbooks, which enables seamless accounting. Users like Service Titan because it is easy to use and has a modern feel. They also make it easy to manage employees and track productivity.

plumbing apps

HouseCall Pro

HouseCall Pro is another great plumbing app that can help your run your business. HouseCall Pro enables plumbers manage bookings, invoicing, payments, customer relations and more. It also integrates with Quickbooks. Users like that HouseCall Pro is easy to learn and use. HouseCall Pro makes it easy for users to follow up on their invoices by seeing which ones are paid and which ones are due. The automated payment and custom SMS options are also great.

plumbing apps

Plumbing Formulator

Plumbing formulator is a great plumbing app to have while out in the field. A lot of calculations goes into plumbing. The right measurements, water flow, PMI, etc…Plumbing Formulator puts all of this information right at your fingertips with over 120 formulas readily available. Calculate pipe weight and water flow, or calculate what size water heater your client needs.

plumbing apps

Copper Tube Handbook

The Copper Tube Handbook is directly from the Copper Development Association and works as an essential reference guide for plumbers while out in the field. Research technical data or joining methods while on the job.

plumbing apps

Route4Me Route Planner

Rout4Me Route Planner helps you travel to all of your service calls in the most efficient manner. Instead of zig zagging across town, input all of your service destinations into Route4Me Route Planner, and it creates the most efficient route to save you time and money.

plumbing apps

TripLog

Plumbers are on the road a lot, so mileage tracking is a huge part of expense tracking. Using an app to track mileage and related expense is a great way to stay organized. TripLog is a great mileage tracking app that allows users to  track mileage, expenses, and real time vehicle location. TripLog offers several different pricing options varying from free to $6- per user per month. TripLog also integrates with Quickbooks which makes expense tracking easier.

plumbing apps

Quickbooks

Quickbooks is probably one of the best known account programs available. It is dependable, reliable, and offers a lot of great features. From invoicing, expense tracking, payroll, profit tracking, financial reports, and preparing your taxes. Quickbooks offers several different options that range in price from $20-$70 per month. If you use multiple apps to manage your business, Quickbooks integrates with over 400 apps.

plumbing apps

Having the right tools can make a huge difference in how you manage your business. From saving money to saving time, each of these apps can help you accomplish your business goals. To learn more about plumbing that can help you run your business contact Grow Plumbing today!

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Hiring Good Employees – Tips to Help You Hire the Best Candidate for the Job

December 24th, 2017

This time of year can be a busy time of year for many plumbing companies. A lot of plumbing emergencies like to wait until the holidays to show their face, and with all of the extra entertaining and cooking that goes on, it’s a wonder they didn’t actually RSVP to the shindig! With being said, many plumbing companies find themselves over extended and in need of hiring good employees. Hiring good employees is important for the success of your business. So how can you hire the best candidate for the job?

 

Job Description

The first part of hiring good employees is to craft the right job description. You want to protect and strengthen your brand, so attracting the right applicants is crucial. Think about your company culture and values, the level of skill you desire, as well as the pay structure. Are you willing to train? A job description helps you identify who you are trying to hire and what you are hiring them for.

 

Post Your Position

hiring good employees

Finding quality candidates can seem a little intimidating. There are so many options out there to place job postings: Craigslist, your local paper, Monster, and Zip Recruiter to name a few. You can also take to social media; LinkedIn has a hiring platform, or you can choose to incorporate your hiring campaigns into your content strategy. The best way to drone up the most applicants to go get the word out there that you are hiring. Depending on the route you take, there may be a fee if you use a professional service or hiring site. You have to weigh in the ROI, and do what is best for your company.

 

Review Applications

Once you have some applications submitted, it is important to review the applications and credentials carefully. Keep in mind, this could take some time, but it is crucial for hiring good employees. Compare applications and resumes to your job description. Have a checklist of desirable traits.  You may also want to pre-screen job applicants to save time on the interview process. Resumes and applications can sometimes be misleading as to whether or the applicant fits in with the culture of your business. A phone interview can help establish if the candidate is a potential fit or not.

 

Ask the Right Questions During the Interview

Interview questions are very important when it comes to hiring good employees. Asking the right questions during the interview can help you identify which candidates are the best fit for the job. Some of the top interview questions include:

  • What are your greatest strengths?
  • What are your greatest weaknesses?
  • Why do you want this job?
  • Why should I hire you?
  • What salary are you expecting?

You are probably familiar with these. While these questions are good to ask and can help set the stage for clear communication up front about important things like salary, you may also want to think about some questions of your own that canhiring good employees help you identify if the applicant has the same values as you and your company. Don’t be afraid to get creative. While you want to ask questions about their skills and work ethic, you also want to know about their personality.

 

Background Check

When it comes to hiring good employees, it is important that you do your due diligence. While background checks and drug test won’t tell you everything about a potential applicant, they can provide a window to their past. Remember, you customers are your bread and butter, make sure you know who’s hands you are placing them in.

 For more tips on hiring good employees and other plumbing related topics contact Grow Plumbing today!

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How Customer Service Creates Loyal Customers

May 14th, 2015
 

 

Your most valued customers are going to be your most loyal customers. A loyal customer base is the foundation for a thriving business. Loyal customers will not only bring your repeat business but also refer you new business. Word of mouth marketing is still one of the most important and reliable types of marketing you can do to grow your plumbing business. So how can you build a strong loyal customer base?

 

One of the most important parts of building a strong loyal customer following is your customer service. In the US customer service is at the top of list for an individual to choose a product or service. In fact, many customers are more likely to make our decision to hire a service professional based of their customer service rather than price or skill. The speaks volumes in regards to building a loyal customer base. Here are a couple of things you can do to improve your customer service and create loyal customers.

 

 

  1. Communication

    Communication is one of the most important parts of good customer service. When it comes to building a loyal customer base you want to always communicate clearly, don’t leave room for confusion. Part of clear communication is listening to your customers. Learning how to listen to your customers is one of the most important parts of creating clear lines of communication with your customers. When you have 2 way communication with your customers you are able to understand them better which in return will help you create more loyal customers.

    creating loyal customers

    Ielts Advantage, http://goo.gl/jIEa5C, 05/14/2015

  2. Follow Through

    Follow through is another important part of good customer service. When you follow through on your word you build trust with your customers. Trust is also an important part of creating loyal customers. When a customer knows that you are trust worthy they are more likely to become repeat customers and also refer you their friends and loved ones.

  3. Follow Up

    Following up with a customer can really make a huge difference in creating a loyal customer. You should always follow up after a job has been completed. This opens the door for more communication and also shows that you genuinely care about your customers experience. Follow up also enables you to ask for a review or rating which in turn can help you gain new customers through sites like Yelp and Google Local. We also recommend touching base with some of your most loyal customers on a regular basis just to see how they are doing and stay fresh in their mind. You can do this with a simple note, phone call, or even adding them to your newsletter. There are many apps you can use to help you stay organized with this, Constant Contact for example or Sendout Cards. It really does make a difference in your customer service and builds loyal customers for life.

     

Great customer service should be apart of your brand. When a loyal customer thinks about your company you don’t just want them to think about the excellent service you provided, or your competitive rate, but how you treated them as a customer.

 

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Owning a Plumbing Company – Commercial Vehicle Insurance

March 28th, 2015

 

commercial vehicle insurance

T.A.S.K Insurance Agency, http://goo.gl/HQrMbN, 03/28/2015

A commercial vehicle is a vital tool in helping you run your plumbing business. Whether you only operate one vehicle or multiple vehicles it is important to make sure you have adequate insurance coverage for your fleet. Commercial vehicle insurance is nothing to take lightly. Here are some things to consider when shopping for a commercial vehicle insurance policy.

 

Route

When shopping for commercial vehicle insurance its important to consider the route. For example if your vehicle often travels in an area that has a high level of crime you may want to up your commercial vehicle insurance to cover theft.

 

Cargo

As a plumber you may be traveling with some expensive tools, so it is important to consider your cargo when looking at commercial vehicle insurance. Commercial vehicle insurance may have some guidelines as far as what you may be transporting and your commercial vehicle insurance should be written to cover all liability associated with your cargo.

Cost

Commercial vehicle insurance may cost more than a personal policy. When it comes to commercial vehicle insurance you want to make sure that your policy covers any potential driver or passenger. Part of taking care of your staff is making sure they are protected with enough insurance coverage.

 

 

Driving Record

Checking the driving record of all employees is a must. Having commercial vehicle insurance will offer you protection, however you should do a little research into who will be operating your fleet. This should be part of your background check when you hire a new employee.

 

As a plumber you spend a lot of time in the car. Its important to make sure you have the right commercial vehicle insurance. Protect yourself, your employees, and business by making sure you have the right level of commercial vehicle insurance. You may have grown your plumbing business and expanded over the years, you should also consider growing and expanding your commercial vehicle insurance as well. Contact your insurance agent to learn more about the proper coverage for your commercial vehicle insurance.

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How Do You Know Its Time to Hire a Professional Plumbing Marketing Specialist

March 24th, 2015

 

As the owner of a plumbing company you have a lot of responsibilities. You are no longer just out in the field making service calls you have to focus on accounting, placing orders, scheduling, pricing, managing, and plumbing marketing. For some plumbing marketing falls by the wayside as everything else starts to consume your time. Plumbing marketing is very important when it comes to growing your plumbing business. Its not something that you can go at halfheartedly. In order to run a successful plumbing marketing plan it requires your full attention. If you are not the type that can multitask then perhaps its time to delegate your plumbing marketing duties to a member of your team or hire a professional plumbing marketing specialist. Here are 4 reasons to hire a professional plumbing marketing specialist.

 

  1. You aren’t getting any results from your plumbing marketing strategy

     

    plumbing marketing specialist

    Plumbing Worldwide, http://goo.gl/O8y2TN, 03/24/2015

    If you are going at plumbing marketing alone and you aren’t getting any results then maybe its time to consider hiring a plumbing marketing specialist. As a the owner of a plumbing company your time is very valuable and to run a successful plumbing marketing plan takes time and effort. If you don’t have the energy or attention required to drive your plumbing marketing to success, then let a plumbing marketing specialist take over. Trust us your time is better spent doing the things you know your good at and ours is better spent the same! A plumbing marketing specialist lives and breaths plumbing marketing and has a better chance at getting you the results you want.

     

  2. You don’t keep up with plumbing marketing trends

    Staying up to date on plumbing marketing trends is crucial in order to drive a successful plumbing marketing campaign. What worked so well yesterday is sometimes no longer relevant today, especially with online plumbing marketing. In fact some previous forms of plumbing marketing can actually have a negative impact on your search ranking; for example keyword stuffing. By working with a plumbing marketing specialist you no longer have to worry about the ever changing trends in plumbing marketing.

     

  3. You don’t update

    Updating is very important when it comes to plumbing marketing. A website needs to be routinely maintained in order to stay relevant. Plumbing marketing not a one time thing. It needs to be groomed and nurtured in order to perform the best. If you don’t have the

    Itpro, http://goo.gl/rOp5O8, 03/24/2015

    time or desire to continually update your website and social media profiles then its times to hire a professional plumbing marketing specialist.

     

  4. You don’t know who your target audience is

    This is a huge problem when it comes to plumbing marketing and you might as well through in the towel. If you don’t know who you are marketing to then how can you be certain that the right people are getting your message? Its great you have a ton of likes on Facebook but if non of them fit the boot then what is the point? By working with a professional plumbing marketing specialist they would be sure to make sure that the right people are seeing your content, people that have a good chance at becoming future customers.

 

Working with a professional plumbing marketing specialist is a smart choice for your plumbing company. It ensures that the job is getting done and in the most efficient manner and in turn could end up paying for itself. To learn more about Grow Plumbing and our plumbing marketing options please visit our website at www.growplumbing.com.

 

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Online Marketing for Plumbers

March 19th, 2015

 

Online marketing for plumbers is an important part of owning a plumbing company. With so many customers searching for goods and services online these days, online marketing for plumbers should be a top priority when it comes to your plumbing marketing plan. A strong presence online is crucial in order to remain competitive. Here are some things to think about when it comes to online marketing for plumbers.

 online marketing for plumbers

Social Media Strategy

A social media strategy is very important when it comes to online marketing for plumbers. Not having a presence with social media is like missing out on a huge opportunity for exposure and customer engagement. To start try some of the bigger social media sites like Facebook and Twitter and then branch out from there to see what works best for your plumbing company.

 

Content Strategy

Content is where its at when it comes to online marketing for plumbers. As part of your content strategy you should incorporate a blog. Blogging is a very effective way to routinely provide a steady stream of new and relevant content. You should be updating your profiles several times a week and use a variety of different content format to liven things up. A strong content strategy is a safe way to properly optimize your profiles and website and also provide the people with more of what they want and that is information.

 

Link Building Strategy

South Lake Pediatrics, http://goo.gl/7TodhN, 03/19/2015

Link building is another crucial part of online marketing for plumbers. You want to focus on creating good quality links to your website. Share the link to your website on your social media profiles, blog, and local directories. What you are doing is pointing traffic to where you want them to go, which is a key step in online plumbing marketing for plumbers. Remember quality is really important; gone are the days where you can simply purchase links, this is highly frowned upon.

 

Online marketing for plumbers is not a one shoe fits all thing. It is important to try different things and see what works best for your plumbing company. As with all things, when it comes to online marketing for plumbers it is important to remember that good things come to those who wait; meaning it takes time to develop a successful strategy when it comes to online marketing for plumbers.

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4 of The Best Plumbing Software – Run Your Plumbing Company More Efficiently

March 8th, 2015

 

 

Owning a plumbing company requires a lot of organization. Service calls can take up a lot of time and energy when it comes to running your plumbing company and so it is important to have good systems in place to handle all the ins and outs of owning a plumbing company. By utilizing the best plumbing software to manage the business part of owning a plumbing company you can save time and money. By saving time you will have more time to grow your business and dedicate more time to your valuable customers. With so many choices out there we have created a list of the best plumbing software to help you run your plumbing company more efficiently.

 

Kickserv

 

best plumbing software

Kickserv, http://goo.gl/9oGXUu, 03/07/2015

Kickserv is one of the best plumbing software because it was designed specifically for plumbers by a plumber. Kickserv is a web based for ease of access and can help you run your plumbing company more efficiently. Kickserv can help with: billing and invoicing, CRM, dispatch management, job management, quotes and estimates, service history tracking, technician management, and and work order management. Kickserv also integrates with Quickbooks and allows mobile access. For a monthly fee Kickserv can help you get organized and they also offer training and online support.

 

Wintac

Wintac is one of the best plumbing software and is one of the most popular to help you run your plumbing company more efficiently. As one of the leaders in plumbing software Wintac has a proven track record and has been around for over 25

best plumbing software

Wintac, http://goo.gl/yIUitE, 03/07/2015

years. With Wintac you can run your entire business with one software. Wintac can help with bulling and invoicing, CRM, dispatch, inventory control, job management, quotes and estimates, service history tracking, technician management, and work order management. Wintac is an installed software that also offers support and training.

 

Mhelpdesk

 

best plumbing software

Mhelpdesk, http://goo.gl/r17yJq, 03/07/2015

Mhelpdesk is one of the best plumbing software and is easily implemented as a website based application. With Mhelpdesk you get help with billing and invoicing, CRM, dispatching, inventory control, job management, service history tracking, technician management, and work order management. Mhelpdesk also integrates with Quickbooks. Mhelpdesk work also allows you to add pictures and enables time tracking, not only helping you run your plumbing company more efficiently but also helping you increase sales.

 

Coolfront

Coolfront is one of the best plumbing software and is the only zero cost mobile pricing app for plumbers. Coolfront allows you to created service pricing based on your own labor rate and part mark-ups with a flat-rate pricing database of over

best plumbing software

Coolfront, http://goo.gl/7dZYMx, 03/07/2015

30,000 repairs. Cool front will help manage: billing and invoicing, CRM, dispatching, job management, quotes and estimates, service history tracking, technician management, and work order management. Coolfront easily integrates with Quickbooks and is compatible with most devices including Smartphones, Tablets, and PCs. With no subscription fee, Coolfront charges $1.29 per work order, and also offers a cost recovery feature that is returned so the app is virtually free and allows you to run your plumbing company more efficiently.

 

When it comes to the best plumbing software there are many many choices out there. We recommend trying the best plumbing software and see which one works best for your company. To learn more about the best plumbing software and other ideas to help you run your plumbing company more efficiently visit us at www.growplumbing.com.

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4 Steps to Great Customer Service for Your Plumbing Company

January 15th, 2015

 

Customer service is extremely important for your plumbing company. When you own a plumbing company its not all about your skills as a plumber, to be truly successful you have to exercise your skills at people pleasing. This is how great customer service comes into play. Lets face it there is a ton of competition out there, what better way to set yourself apart from the rest than by offering superior customer service. Here are some pointers to help you plumbing company offer the best customer service.

 

  1. Punctuality

    customer service for your plumbing companyPunctuality is on the most important aspects of having great customer service for your plumbing company. Its important to always show up on time and ready to work, regardless of who your customer is. You know better than anyone that a plumbing emergency can be really stressful, and chances are your customer has taken time out of their day to be there for you to make the repairs. So be courteous and be on time. In the even that something does happen that prevents you from being on time, call ahead of time. There is nothing more infuriating than having someone not show up and not even bother to call. Don’t stand your customers up!

     

  2. Communication

    Good communication is extremely important to have good customer service and to efficiently run your plumbing company. You need to be able to communicate with your customers and your employees. When it comes to communicating with your customers its important to be clear and try to explain things to they can understand. Educate them on what you are doing, give them tips. Let them ask questions. Customers are more comfortable about making decisions when they understand their choices.

     

  3. Listening

    Listening is part of communication and an important step in having great customer service. Customers want to be heard, they want to know that their concerns are understood. The only way you can really understand what it is your customer wants to to listen to what they are saying. Listening isn’t always as easy as it should be, sometimes we are so focused on everything else going on around us that we never take the time to really listen. Studies show that most people only remember 10% – 20% of everything they hear! Which is staggeringly low! How can you properly meet your customers needs if you only remember 10% of what they said?! For the best customer service, try and slow down a little bit and really listen to your customers.

     

  4. Empathy

    Empathy is a big one when it comes to good customer service for your plumbing company. Its important to show your customers that you care about them. They could be under a ton of stress, plumbing problem related or something else. You never know what kind of day another person could be having. Show a little compassion for your customers and empathize with them. Showing genuine care and concern for your customers will earn you major brownie points!

 

Uncapitalized, http://goo.gl/iDkZyH, 01/15/2015

There are other factors that do come into play when it comes to great customer service for your plumbing company. Saying what you mean and meaning what you say is another big part of great customer service for your plumbing company, as well as paying attention to detail, and customer follow up. To learn more about improving your customer service for your plumbing company please visit our website at www.growplumbing.com.

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6 Tips to Improve Customer Service for Your Plumbing Company

July 29th, 2014
 

 

When you own a plumbing company or any company for that matter, customer service has to factor in as one of the most important aspect of operating a successful business. You could be providing the best service possible, but if you customer service is lacking you could be doing harm to the livelihood of your plumbing company. Here are some tips to help you improve customers service for your plumbing company.

 

  1. Practice listening

     

    The art of listening is extremely important when it comes to customer service for your plumbing company. Believe it or not, not everyone is born a good listener. Sometimes its a skill that you have to practice, just like anything else. To ensure that you are really listening to your customers slow down and little and really focus on what they are telling you.improve customer serice for your plumbing company

     

     
  2. Avoid saying no

    Often times when there is a customer service issue its related to a very simple yes or no. When it comes to customers service and providing great service to your customers its often times a lot easier to say yes than it is to say no. When contemplating something you want to say no to ask yourself why not? Most often there really is no reason to say no. Now there are always times when yes isn’t appropriate, but instead of saying no, try to come up with another solution.

     

     
  3. Be nice

    Yes be nice, you would think this goes without saying but sometimes the concept of simply being nice has to be reaffirmed when aiming to improve customer service for your plumbing company. Remember to smile and be genuine. This really does go a long way, even on the phone a customer can feel a smile on the other end.

     

    improve customer serice for your plumbing company

    Maureen Stevens, http://goo.gl/7SbvGL, 07/29/2014

  4. Ask for feedback

    Sometimes in order to improve customer service for your plumbing company you have to ask your customers. Have them fill out a survey once a job is complete, this may reveal something that you were unaware of. Carefully consider the information that they give you and try not to get defensive. There may be a common trend that lets you know an area of particular concern to work on.

     

  5. Be proactive

    Lets face it non of us are perfect, and even if you strive to provide the best service possible sometimes things happen that are out of our control. In the event that you have a bad opportunity with a customer, make sure you address is head on. Don’t ignore a customer service problem. Failure to address a customer complaint and alleviate an opportunity, could do a lot more harm.

     

  6. Keep your word

    Ever heard the saying “say what you mean and mean what you say”? This applies to your customer service for your plumbing company. If you make a promise to your customer, honor it. There is nothing worse than being told one thing and having something else completely different happen. In communicating with your customers be sure to be direct and clear so there are no misunderstandings. Many times a customer service complaint stems from a misunderstanding from a miscommunication.

 

By improving the customer service for your plumbing company you can actually grow plumbing business. Happy customers refer other customers and give you positive feedback online. Remember without your customers you don’t have a plumbing company, so treat your customers like gold.

 

 

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4 Reason Continued Education of Plumbers will Help Grow Plumbing Business

March 3rd, 2014

continued education for plumbers 

One of the best ways to stay on top of things when owning a plumbing company is to seek continued education for plumbers. In some states this may even be a requirement. Continued education for plumbers is not only good for the plumbers but also good for the customers they serve. The following are some great reasons why you should seek continued education for plumbers.

 

  • Safety is extremely important when it comes to owning a plumbing company. Everyday plumbers are exposed to things that can cause bodily harm or illness. With research being done all the time, continued education for plumbers will help identify things that pose a threat that, as a plumber you were unaware of before. Continued education for plumbers will help keep everyone safe from employees to customers.

 

  • Plumbing trends are constantly changing. More energy efficient models are becoming available, new materials are being used, new tools and techniques. In order to stay competitive it is important to stay on top of trends with continued education for plumbers. Sometimes in order to offer the latest trends and techniques available you have to learn them first.

 

  • Having a niche in plumbing is also a great way to stay competitive. Niches and specialties often come out of continued education for plumbers. Having the ability to offer something that other plumbers don’t will help broaden your customer base.

 

  • Many states also require continued education for plumbers to ensure the safety of the people and the plumbers. Contact your local state labor agency to learn more about the requirements of continued education for plumbers in your state.

 

Continued education for plumbers is very important for safety, to stay on top of trends, to be competitive, and to satisfy many state license requirements. Continued education for plumbers also helps plumbers remain the authority in plumbing which is very important when it comes to building a credibly and reliable brand.

 

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